Frequently Asked Questions
Everything you need to know about shopping with Chandrakala
What is the typical delivery timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Every product page features a detailed size chart. Since ethnic wear and fashion fits vary, we recommend measuring your bust/chest and waist and comparing them to our specific guide before purchasing.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags attached. Simply visit our Returns Portal to initiate a request.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and professional studio lighting, slight variations in color may occur.
How should I care for my Chandrakala garments?
Most of our ethnic and delicate wear is recommended for dry cleaning only. Please refer to the specific care label attached to your garment for detailed washing instructions.